General Inquiries

For questions about the Efeba platform, account matters, pricing, or partnerships, reach our support team via the official address below. All messages are handled with confidentiality and professional care.

• Primary contact: [email protected]
• Please include your organization, a concise description, and any relevant identifiers to expedite handling.
• Expected acknowledgment times are outlined in our response-time policy.

Developer Submissions

Efeba welcomes integration proposals, app submissions, API partnerships, and documentation requests. To ensure a swift review, please structure your message with the following details:

• Developer name and organization
• Overview of the submission, including intended use case and value proposition
• Technical details: APIs, SDKs, authentication, and any prerequisites
• References: product links, sandbox or staging environments, and contact details
• Any relevant attachments (diagrams, one-pagers, or spec sheets)

Submit to [email protected] with the subject line “Developer Submission.” A dedicated partnerships representative will acknowledge receipt and outline next steps.

Response Times

Efeba commits to transparent, timely communication. Our current targets are:

• General inquiries: acknowledgement within 1 business day; substantive response within 1-2 business days for standard inquiries.
• Developer submissions: acknowledgement within 1 business day; substantive review within up to 3 business days; complex cases may require additional time with prior notice.
• Escalations: critical issues are prioritized and escalated to senior engineers as needed, with regular progress updates.

Operational hours align with local business days. If your matter is non-urgent, updates are typically provided by the next business day.